Q: "I didn’t get my study guide. Can you send it?"

 

A: After completing your order an email is sent to you with download instructions. You will not receive the files by email, but will be required to visit a special download page to get them. Please make sure any spam filters do not block messages from orders@Green-Study.com; and no-reply@fetchapp.com for proper delivery.

Send an email to help@Green-Study.com if you have further issues.

 

Q: "I never got the download link email?"

 

A: If you do not received the download link email within 15 minutes of placing your order, please check your spam filter messages. Please make sure any spam filters do not block messages from orders@Green-Study.com and no-reply@fetchapp.com for proper delivery or your dowload linke email.

Send an email to help@Green-Study.com if you have further issues.

 

Q: "My study guide won’t open! I get an error message. Send me a new file before I get angry! "

 

A: Fortunately this is easy for you to fix. Installing a new copy of Adobe Reader on your computer fixes this issue.

 

Click this button to download Adobe Reader:

 

We aim to please our customers and will correct our errors (within reason). Send an email to help@Green-Study.com if you have further issues.

 

Kindle/iPhone/iPod Touch Study Guide HELP!

Q: "How do I get my guide on to my device?"

 

A: The Kindle/iPhone/iPod Touch version requires an account with Amazon.com for purchase and use. Kindle users can order it online or right from their device. iPhone/iPod Touch users must install the Amazon.com Kindle application [iTunes link]. Once the app is installed you can purchase our guide from the device or any computer and use the app to download it. Please refer to Amazon.com Kindle Support for details.

 

Let us know if you are having trouble getting help from Amazon. We aim to please our customers and will correct our errors (within reason). Send an email to help@Green-Study.com if you have further issues.

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